Help Center

Find answers to common questions, learn how to use Cutly effectively, and get the support you need to succeed.

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Frequently Asked Questions

Find quick answers to common questions

How do I create my first short link?

Simply paste your long URL into the input field on your dashboard and click 'Create Link'. You can customize the short code, add a password, or set expiration dates.

What's the difference between free and paid plans?

Free plans include basic link shortening with limited analytics. Paid plans offer custom domains, advanced analytics, team collaboration, API access, and priority support.

How do I track clicks on my links?

All your links automatically include basic click tracking. Upgrade to a paid plan for detailed analytics including geographic data, device information, and referral sources.

How do I generate QR codes for my links?

Navigate to the QR Codes section in your dashboard, select a link, and customize your QR code with colors, logos, and frame styles. Download in various formats.

Can I customize QR code appearance?

Yes! You can change colors, add your logo, choose different frame styles, and adjust the error correction level to match your brand.

Do QR codes track scans separately from link clicks?

Yes, QR code scans are tracked separately and you can see detailed analytics for each QR code including scan locations and timing.

What analytics data do you provide?

We provide click counts, geographic data, device information, browser details, referral sources, and time-based analytics. Paid plans include more detailed insights.

How accurate is the geographic tracking?

Geographic data is based on IP addresses and provides country and city-level accuracy. This data is aggregated and anonymized for privacy.

Can I export my analytics data?

Yes, you can export your analytics data in CSV format from the analytics dashboard for further analysis in external tools.

How do I invite team members?

Go to Team Members in your dashboard, click 'Invite Member', enter their email and select their role. They'll receive an invitation email.

What are the different user roles?

Owner: Full access to all features and billing. Admin: Can manage links and team members. Member: Can create and manage their own links.

Can I set permissions for specific links?

Yes, you can set individual link permissions and share specific links with team members while keeping others private.

How do I set up a custom domain?

Purchase a custom domain plan, add your domain in settings, and configure the DNS records as instructed. Our system will verify and activate your domain.

What DNS records do I need to configure?

You'll need to add a CNAME record pointing to our servers. Detailed instructions are provided in the custom domain setup guide.

Can I use multiple custom domains?

Yes, paid plans support multiple custom domains. Each domain can be configured independently with its own branding and settings.

How does billing work?

Plans are billed monthly or annually. You can upgrade, downgrade, or cancel anytime. Changes take effect at the next billing cycle.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for subscription payments.

Can I get a refund?

We offer a 30-day money-back guarantee for all paid plans. Contact support if you're not satisfied with our service.

Still need help?

Can't find what you're looking for? Our support team is here to help you succeed.

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